Pattern Library Terms & Conditions
Understanding Your Licensing Rights and Options
These Terms & Conditions apply to all licensing arrangements made through the Pattern Library or directly with the Licensor.
By submitting an enquiry, completing an Intended Use Form, purchasing a licence, or entering into a Licensing Agreement, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
Please read them carefully.
1. Parties to the Agreement
This Agreement is entered into between Lorena Chandler ("Licensor") and the purchaser or licensee of the Artwork ("Licensee" or "Client").
2. Licence Approval Process
The Pattern Library offers a curated licensing process rather than instant digital downloads.
Submitting an enquiry or payment via website is a request to licence the selected Artwork and does not grant permission to use the Artwork.
The licence is confirmed only after:
the Intended Use Form has been completed;
the licence details have been agreed upon;
the Licensing Agreement has been signed by both parties; and
full payment has been received.
Until these steps have been completed, the licence request remains pending and no rights to use the Artwork are granted.
The Licensee may cancel a pending licence request before the Licensing Agreement has been signed and receive a full refund, where payment has already been made.
The high-resolution Artwork files will be delivered once the Licensing Agreement has been generated, signed and returned to the Licensor and all applicable payments have been received.
3. Intended Use Form / Client Details
Following an enquiry or purchase, the Licensee will receive an Intended Use Form via email requesting information necessary to prepare the appropriate licence.
The Intended Use Form assists the Licensor in assessing the proposed use of the Artwork, confirming availability, determining the appropriate licensing option, preparing an accurate quotation (where applicable), and drafting the Licensing Agreement.
Information requested may include:
Business name
Contact details
Website and/or social media
Selected Artwork
Intended products
Product category
Territory
Requested licence type
Licence term
Estimated launch date
File requirements
Artwork modifications or additional services
Submission of the Intended Use Form does not constitute a Licensing Agreement, grant any licence rights, or permit use of the Artwork.
A licence is granted only once the Licensing Agreement has been signed by both parties and full payment has been received.
Failure to provide the requested information may delay or prevent licence approval.
4. Licensed Artwork
For the purposes of this Agreement, the terms "Artwork," "Pattern," and "Print" refer to the original pattern design(s) created by the Licensor and are used interchangeably throughout these Terms & Conditions.
The Licensor grants the Licensee a licence to use the selected Artwork for commercial purposes in accordance with the terms set out in the Licensing Agreement.
The Licensing Agreement will specify the licence type, product category, territory, licence term, exclusivity, and any other agreed conditions.
The Licensee may use the Artwork only as permitted under the Licensing Agreement and must not resell, sublicense, transfer, or redistribute the Artwork unless otherwise agreed in writing.
5. Licence Restrictions
Unless expressly authorised in writing by the Licensor, the Licensee must not:
resell, sublicense, assign, transfer or redistribute the Artwork in its original or derivative form;
share the Artwork with third parties outside the approved manufacturing or production process;
claim ownership or authorship of the Artwork;
register the Artwork or any part of it as intellectual property;
use the Artwork outside the scope of the approved licence;
use the Artwork in any unlawful, misleading or defamatory manner.
6. Copyright & Ownership
Unless otherwise agreed in writing under a separate Copyright Assignment Agreement, all copyright and intellectual property rights in the Artwork remain the exclusive property of the Licensor.
The Licensee acquires only the rights expressly granted under the Licensing Agreement and does not obtain ownership of the Artwork or its copyright.
7. Original Hand-Crafted Artwork
The Licensor confirms that all Artwork made available through the Pattern Library is original and hand-crafted, created through the Licensor's own artistic skill, creativity and design process.
The Artwork is not generated using artificial intelligence (AI), although professional digital design software may be used to refine, prepare and format the Artwork for commercial production.
8. Territory
Unless otherwise agreed in writing within the Licensing Agreement, licences are granted on a worldwide basis.
9. File Delivery
Following completion of all licensing requirements, the Licensor will supply the agreed digital high-resolution Artwork files.
Artwork will be delivered only after:
full payment has been received;
the Intended Use Form has been completed;
the Licensing Agreement has been signed by both parties.
Standard deliverables may include:
High-resolution JPEGs
Repeat Tile formats
RGB files (CMYK may be requested)
Mock-up images (if applicable)
Additional file formats, including TIFF, PNG, or PSD files, may be provided upon request, subject to availability and at the Licensor's discretion.
Unless otherwise agreed in writing, editable working files, including layered PSD files, Adobe Illustrator files, original artwork scans and other source files, are not included.
Layered PSD files, additional file preparation or artwork modifications may be available upon request, subject to approval and additional fees.
Artwork files will be delivered electronically via email or secure download link via WeTransfer or Dropbox.
10. Colour Profile & Printing
Unless otherwise agreed in writing, all Artwork is supplied in the RGB colour profile.
Due to the hand-crafted and painterly nature of the Artwork, digital textile printing is recommended to achieve the most accurate reproduction of colour, texture and fine detail.
The Licensee is responsible for conducting colour testing, strike-offs and production sampling to ensure the Artwork is suitable for their intended manufacturing process.
The Licensor is not responsible for colour variations resulting from printing methods, fabrics, materials, inks, equipment or production processes.
11. Licence Fees & Additional Services
The Licensee agrees to pay the licence fee as quoted by the Licensor and confirmed in writing.
Full payment is required before any licensed artwork files are delivered.
The licence fee covers only the licence rights and deliverables specified in the Licensing Agreement.
Any additional services requested by the Licensee, including but not limited to:
artwork modifications;
recolouring;
additional colourways;
additional file preparation;
layered PSD files or other editable working files;
expanded licence rights;
additional product categories;
licence extensions or renewals; or
other requested services,
may incur additional fees.
All additional fees will be quoted and approved in writing before work commences.
Full payment for any additional services must be received before the modified Artwork, additional files, or expanded licence rights are delivered, unless otherwise agreed in writing.
12. Licence Renewal & Extension
The Licensee may request to renew or extend a fixed-term licence upon expiration of the agreed-upon term.
Renewals and extensions are subject to Artwork availability, the Licensor's approval, and the applicable fees and terms at the time of renewal.
No renewal or extension is guaranteed.
13. Termination
If the Licensee breaches any provision of the Licensing Agreement or these Terms & Conditions, the licence will be terminated immediately.
Upon termination, the licence is revoked, and the Licensee must immediately cease all use of the Artwork and stop producing any new products featuring the Artwork.
14. Credit (Optional)
Credit is appreciated but is not required unless otherwise agreed in writing.
Where credit is provided, it should read "Artwork by Lorena Chandler" or in a similar manner that clearly acknowledges the Licensor.
Where practical, the Licensee is encouraged to tag or acknowledge the Licensor in marketing or social media content featuring the Artwork.
15. Portfolio & Promotional Use
Unless otherwise agreed in writing, the Licensor reserves the right to display and promote the licensed Artwork and images of the finished products for portfolio, website, social media, marketing, promotional materials, exhibitions, competitions, publications, and other business-related purposes.
The Licensor will make reasonable efforts to acknowledge the Licensee's brand where appropriate.
If the Licensee requires the Artwork, product designs, or collection to remain confidential prior to launch or public release, the Licensee must notify the Licensor in writing. Any agreed confidentiality period will be respected by the Licensor.
Nothing in this clause grants either party the right to imply a partnership, endorsement, or collaboration unless expressly agreed in writing by both parties.
15. Indemnity
The Licensee is responsible for ensuring the Artwork is used only in accordance with the licence granted.
The Licensee agrees to indemnify and hold harmless the Licensor against all claims, liabilities, losses, damages, costs and expenses arising from:
the Licensee's misuse of the Artwork;
use of the Artwork outside the agreed licence;
breach of these Terms & Conditions or the Licensing Agreement; or
infringement caused by modifications made by the Licensee or on the Licensee's behalf.
16. Limitation of Liability
To the maximum extent permitted by law, the Licensor’s total liability for any claim arising out of or relating to this Agreement or the licensed Artwork shall be limited to the total licence fee paid by the Licensee for the relevant Artwork.
The Licensor shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profits, business interruption, loss of opportunity, or any similar damages.
The Licensor is not responsible for, and will have no liability arising from, the manufacture, production, distribution, marketing, sale, or supply of products incorporating the Artwork, or any modifications, adaptations, or alterations made by the Licensee or by any third party acting on the Licensee’s behalf.
Nothing in these Terms & Conditions excludes or limits any rights or protections that cannot lawfully be excluded under applicable law, including those provided under the Australian Consumer Law.
17. Disclaimer
The Licensor does not guarantee any particular commercial outcome, sales performance, profitability or market acceptance resulting from the use of the Artwork.
Artwork previews, mock-ups and product images displayed on the website are provided for illustrative purposes only.
Actual colours and appearance may vary depending on monitors, devices, fabrics, printing methods, inks, materials and manufacturing processes.
The Licensee is responsible for ensuring the Artwork is suitable for its intended products, manufacturing methods and production requirements.
Nothing contained within these Terms & Conditions or the Licensing Agreement creates a partnership, joint venture, agency or employment relationship between the Licensor and the Licensee.
18. Refunds & Cancellations
A licence request may be cancelled before the Licensing Agreement has been signed by both parties.
Where payment has already been received, a full refund will be issued if the licence has not been granted.
Once the Licensing Agreement has been signed by both parties, cancellations or refunds will not be available, except where required by applicable law, including the Australian Consumer Law.
19. Amendments & Modifications
Any amendment, variation or modification to these Terms & Conditions or the Licensing Agreement must be made in writing and agreed to by both parties.
20. Governing Law
These Terms & Conditions and the Licensing Agreement shall be governed by and construed in accordance with the laws of Victoria, Australia.
Any disputes arising in connection with the licence shall be subject to the jurisdiction of the Australian courts.
21. Contact Information
If you have any questions regarding these Terms & Conditions or your licence, please contact:
Lorena Chandler
Email: hello@lorenachandler.com
22. Acknowledgement
By submitting an Intended Use Form, purchasing a licence, or entering into a Licensing Agreement, the Licensee acknowledges that they have read, understood and agree to these Terms &Conditions.
These Terms & Conditions should be read in conjunction with the applicable Licensing Agreement, which sets out the specific rights, licence scope and commercial terms agreed between the Licensor and the Licensee.
Last Updated: 22 July 2026
Terms and Conditions
Last updated: 3 November 2025
Welcome to Lorena Chandler (“we,” “us,” or “our”).
These Terms and Conditions (“Terms”) outline the rules and conditions for using our website [www.lorenachandler.com] (“the Site”) and for engaging with our design services, artwork, and digital products.
By accessing or using this website, you agree to these Terms. Please read them carefully before making a purchase, licensing a design, or using any of our content.
1. Intellectual Property
All artwork, designs, patterns, illustrations, images, and text on this website are the intellectual property of Lorena Chandler and are protected by copyright and intellectual property laws.
Unless otherwise agreed in writing, you may not copy, reproduce, distribute, alter, or claim any artwork as your own.
Licensed or commissioned artwork remains the copyright of Lorena Chandler unless a full exclusive buyout or copyright transfer has been agreed to in writing.
2. Licensing and Usage Rights
Designs are available for licensing and purchase under specific terms that will be outlined in a separate License Agreement or Invoice.
Usage rights depend on the agreed license (exclusive, non-exclusive, or custom) and may include terms such as:
Permitted product categories (e.g., fashion textiles, home décor, stationery)
Territory of use (e.g., Australia, worldwide)
Distribution limits or production runs
You may not use any artwork beyond the scope of the agreed license.
You may not sublicense, assign, transfer, share, or resell any licensed design to another person, brand, or third party without written permission from Lorena Chandler.
All rights not expressly granted remain with the artist.
If you wish to extend, renew, or adjust your license, please contact us directly.
As the original creator, Lorena Chandler retains the right to:
Display, publish, or promote any designs — including licensed or commissioned work — for portfolio, website, marketing, or social media purposes, unless otherwise agreed in writing.
Keep select designs as part of the studio’s signature collection, which are not available for full buyout.
This ensures the artist’s creative work can continue to be shared and celebrated as part of her professional body of work, while fully respecting client licensing rights.
3. Custom Commissions
Custom or collaborative projects are created based on your brief and agreement.
All commissions require a signed agreement outlining project scope, deliverables, payment terms, and timelines.
We reserve the right to decline any project that does not align with our brand values or artistic direction.
4. Digital Products and Downloads
Digital products (such as mockups, PDFs, guides, or templates) are for personal or business use only and non-refundable once downloaded.
You may not resell, share, or redistribute any digital product without written permission.
Due to the nature of digital goods, all sales are final.
5. Pricing and Payment Terms
Terms of Payment
All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change pricing at any time without prior notice. Any price changes will not affect confirmed and fully paid orders.
We accept payment via Visa, Mastercard, and direct bank transfer, and we reserve the right to change accepted payment methods at any time.
Unless otherwise agreed in writing, payment for all Print Designs must be made in full prior to delivery. Print Designs will not be released until payment has been received and cleared.
Payment Confirmation
If your payment is declined or not received in full by your bank or credit card issuer, your order will not be confirmed, and we will be unable to reserve or hold any Print Designs on your behalf. Full payment must be received and cleared before any Print Designs are released, licensed, or made available for download.
Invoices and Custom Commissions
For custom or commissioned work, an invoice will be issued outlining the agreed terms. A 50% non-refundable first payment (deposit) is required to confirm your booking and secure your project slot, with the remaining 50% due upon completion and before final files are delivered.
If payment is not received by the due date, we reserve the right to pause work, delay delivery, or release any reserved Print Designs. Continued non-payment may result in cancellation of your order and forfeiture of your booking. A late fee of 2% per month may be applied to overdue invoices at our discretion.
Liability and Processing
To the extent permitted by law, we are not liable for any damages or consequential loss (whether direct or indirect) suffered by you as a result of any credit card or payment processing issues, including fraud. We are not responsible for any additional charges imposed by your credit card provider or bank, including fees arising from foreign exchange transactions.
6. Delivery of Print Designs
Designs available within the Print Library are displayed in low-resolution format with watermarks for viewing purposes only.
Upon receiving your completed order and full payment, we will typically deliver your high-resolution, print-ready repeating pattern file within 48 hours via a private Dropbox link.
Please ensure the file is downloaded and securely stored once received, as access links may be temporary for security reasons.
7. Refunds and Cancellations
Print Design Purchases
If you need to cancel a pending order before a License Agreement has been signed, please contact us as soon as possible — we’re happy to process a full refund at that stage.
Once the License Agreement has been signed and returned, your purchase becomes final, and no cancellations or refunds can be issued, except where required under Australian Consumer Law.
We appreciate your understanding, as each design is reserved and prepared especially for your brand once licensed.
Due to the digital nature of Print Designs, and for digital products and downloads, all sales are final once the file has been delivered., all sales are final. Once a design has been purchased, licensed, or downloaded, no refunds, exchanges, or credits will be issued.
Because our designs and digital products are made available instantly or delivered under specific licensing terms, no refunds or cancellations are offered once the artwork or file has been delivered. Please ensure you review all design details carefully before completing your purchase.
We want you to love your experience, so if there’s a technical issue with a file, please contact us within 7 days of purchase, and we’ll be happy to assist in providing a corrected file.
Custom or Commissioned Work
For custom or commissioned projects, a 50% non-refundable deposit is required to secure your booking and commence work. If you choose to cancel the project after work has begun, this deposit will be retained to cover time and resources already allocated.
If the project is cancelled by us for reasons beyond your control (for example, illness or unforeseen circumstances), any unworked portion of your payment will be refunded proportionally.
Changes and Rescheduling
Requests to reschedule or adjust project timelines must be made in writing. While every effort will be made to accommodate changes, rescheduling is subject to availability and may incur additional costs if significant alterations to scope or timing occur.
8. Website Content and Availability
We strive to keep all information up to date; however, we make no guarantees regarding accuracy, completeness, or availability of content on this site.
We may update, modify, or remove designs and materials at any time without notice.
9. Limitation of Liability
Lorena Chandler is not liable for any loss, damage, or expense resulting from the use (or inability to use) any of our designs, downloads, or website materials.
You agree to use all designs and information at your own discretion and risk.
10. Indemnity
You agree to indemnify and hold harmless Lorena Chandler, its owner, and affiliates from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from:
your misuse of our designs, website, or digital products,
any breach of these Terms, or
any violation of rights belonging to another person or entity.
This means that if someone makes a claim against us due to your actions or misuse, you’ll be responsible for covering any resulting costs or damages.
11. Privacy
We respect your privacy. Any personal information collected is handled in accordance with our [Privacy Policy] and used solely for communication, invoicing, and service delivery purposes.
12. Governing Law
These Terms are governed by the laws of Victoria, Australia.
Any disputes will be handled in the appropriate courts within Victoria.
13. Contact
For questions about these Terms or our licensing process, please contact:
Lorena Chandler
📧 [hello@lorenachandler.com]
🌐 [www.lorenachandler.com